17 Feb 2009 21:29
Store: Tres Bien Store
Service: Excellent, really friendly and always really fast to reply to emails and a with a bit of banter. Returns never a problem
Delivery Times: Fast from Sweden (Dublin 2-3 days)
Good Point: Probably one of the best stores, if not the best on the web at the moment, and new ranges been added this year…
Bad Points: Bad sales, only ever seem to offer 20-30% off, last years models(no oki-ni) we're slightly off putting!
Score: 9/10
Store: Oi Polloi
Service: Top quality and always willing to help, good for a discount if you call and returns always dealt with fast
Delivery Times: Fast from Uk (Dublin 2-3 days), UK next day??
Good Point: Excellent range of more casual wear and hard to find collections…
Bad Points: They still carry Lyle&Scott!? Wtf…Size guide can be wrong at times…
Score: 8/10
18 Feb 2009 18:46
Store: Uniqlo
Service: Average/poor
Delivery Times: Reasonable 3 days from despatch. I do not think that they ship over weekends.
Good Point: Good items for the price. Quick email response on weekdays. Offer online tracking
Bad Points: Limited stock range and sizes.
No back views of items.
Beware of the despatch and check the amount, I used the 20% discount code which made the the Mac coat I got £47.99, but the not states £59.99. "Details of your order are shown on this page and your debit/credit card been charged with the amount shown"
Score: 4.5/10
18 Feb 2009 20:52
Store: Clarks
Service: Excellent
Delivery Times: Standard delivery fast, ordered Mon evening and shoes arrived lunchtime today…
Good Point: Sell in half sizes.
Bad Points: No courier tracking once dispatched
Score: 9/10
3 Mar 2009 18:36
Store: Haven -
Service: Excellent
Delivery Times: Fast from Canada
Good Point: Good Product range, prices (due to exchange rate), Back and front pics of items. Accept Paypal
Bad Points: None
Score: 8/10
- fast delivery?
item posted 20th - no show still.
phoned the store and he reckons would expect delivery by mid to end of this week, that sounds a bit shit to me from Canada.
3 Mar 2009 18:38
Canada Post is shit mate. Just be glad it didn't go ground.
EVERS
8580 posts since 2/7/06
3 Mar 2009 18:59
got a delivery from haven in 3 days - guess it's luck of the draw..
heezy
435 posts since 3/1/08
3 Mar 2009 19:56
Caliroots has the worst customer service.
They have sent me wrong colors, wrong sizes and even completely wrong items.
once i ordered a backpack and got a book. nice.
once they never paid me back the promised shipping fees i had to pay for the return of the wrong item.
During sales the shipping time can be like a month.
Usually its less than a week though.
i have received the real items eventually but never they have apologized for their fuck ups. they actually act pretty offended if you email them.
If you visit the store the customer service is great though.
even by phone they are pretty ok.
They answer to their emails sometimes, seems like when they feel like it. usually slow if ever.
i try to stay away from them nowdays.
joe151
6230 posts since 21/2/07
3 Mar 2009 20:09
this was a while back but the thread reminded me of it,
spoiledbrat.co.uk
dogshit customer service, ordered a tshirt that arrived with a massive backprint not mentioned or photographed so i sent it back for a refund, 2 weeks no refund, so i sent 3 emails and left a telephone message but no call back, or refund to this day!!
worst service ever!
Score: 0 / 10
Xerxes
464 posts since 14/6/08
12 Mar 2009 17:35
anyone know delivery times for farfetch? I know it's made up of different stores, but as a general rule?
11 May 2009 12:19
Store: Focus Pocus -
http://www.focuspocus.co.uk/Service: Excellent
Delivery Times: Fast
Good Point: Call me to tell that the pair of trainers were out of stock, but give me a another pair that werent online and an exclusive colourway that werent on sale for the same price. Also gave me a few free load of stickers aswell.
Bad Points: FedEx said they made a delivery attempt, but I didnt see a delivery card.
Score: 9/10
You'd think those fools are trying to run a successful business!!
